Shipping & Returns

Our normal shipping time is 3-5 business days, we put a lot of love into each order and will try to ship your order in a timely manner.

Enjoy Free Shipping on orders over $100.
Otherwise, a flat rate of $9 will be assessed for orders under the $100 subtotal.

Free contactless pick-up available in Stansbury Park, Utah

All orders are ground shipping with USPS.

Damaged Products? We've Got You Covered!

We understand that receiving a damaged product can be frustrating. If this happens to you, don't stress!

Here's how we can help:
Contact Us: Simply send an email to heather@desertwillowshop.com.
Attach a Picture: Please include a photo of the damaged product in your email. We'll request a photo in if one is not attached.
We'll Replace It: Once we receive your email with photo, we'll promptly ship you a replacement product at absolutely no charge.

We apologize for any inconvenience and appreciate your understanding.

Damaged Products or Concerns?

It's important to us you're completely satisfied with your purchase. If your product arrives damaged in shipping or if there's an issue with the product itself, we'll be happy to replace it for you.

Here's How to Get a Replacement:

Contact Us: Within 30 days of your purchase date, send an email to heather@desertwillowshop.com.
Attach a Photo: Please include a picture of the damaged product or the product issue. This helps us expedite the replacement process.
Replacement on its Way: Once we receive your email with photo, we'll promptly ship you a replacement product free of charge.

We apologize for any inconvenience and appreciate your understanding.

Returns: Products purchased at Desert Willow Esthetics must be returned within 30 days of purchase and must have 90% of product unused to receive a full refund of purchase price.

Please note, we are unable to accept returns of Botnia products for reasons other than damaged or defective products.

Any thrifted or upscaled items are non refundable/non returnable.

Botnia products are formulated with a commitment to fresh, high-quality ingredients to ensure quality and integrity.

Ingredients are sourced from small farmers, cooperatives, and ethical wildcrafters. This practice and their integrity is one of the many reasons we've partnered with them!

Opened products can compromise hygiene and safety. Additionally, the effectiveness of opened products may be diminished over time.

While we know it can be frustrating to not be able to return your products, we sincerely appreciate your understanding.

Thank you so much for sharing us with that special someone!

What can gift cards be used for?
Our eGift Cards can be used for online products either in-store or online at www.desertwillowshop.com

eGift Cards are not valid on services. Please stay tuned for our launch of our service Gift Certificates coming later this summer!

Please note, gift cards are non-refundable and expire one year after the purchase date noted on your order.